Domiciliary / home care, inspection-ready.
Your domiciliary carecare is good. Proving it shouldn’t take a frantic week. We make Birdie, and the spreadsheets around it, produce a clean, inspection-ready trail, and we fill the gaps they leave. We do not sell a rival care-records system, and we never interpret a CQC standard: your registered manager stays the authority on the rule. We make the evidence easy to produce. Nothing more, nothing that crosses that line.
For independent domiciliary care providers in England, the single-site and small-group end, not NHS Trusts and not the national chains.
or ring us on 07754 218 688 any weekday · costs nothing to chat
Well-led is the
most-failed domain
for domiciliary care care.
Across 2,767 domiciliary care providers in the data, the most-failed CQC domain was Well-led (725, 26%), then Safe (605, 22%). Home care lives or dies on the rota. Rota, scheduling, and call-monitoring evidence dominate the fix list here, far more than in any home-based service.
Aggregate figures only. Never a named provider. Our analysis of public reports, not affiliated with or endorsed by CQC.
Share of 2,767 domiciliary care providers marked down on each domain, from our reading of public reports.
Domiciliary care has the lowest Well-led mark-down rate of the four service types in our read, but the shape of its evidence problem is different. The work happens in people's homes, across a moving rota, so the proof that the right carer reached the right person at the right time, and the call was the right length, lives in scheduling and call-monitoring data rather than on a ward. When that data doesn't join up to the audit trail, the staffing and visit evidence takes real effort to produce. That's a governance-and-evidence gap, not a care one, and it's the one we close. We never tell you what Well-led requires, your registered manager owns the rule.
“A Well-ledmark-down is almost never a sign the care is bad. It’s a sign the evidence of good care is scattered.”
Ordered by what
domiciliary care care feels most.
The same recurring themes show up across every service type, but the order differs. Here they are ranked for domiciliary carecare, each mapped to its CQC domain. For every one: the gap in CQC’s own terms, what we build, and the inspection-ready outcome. We never read the standard for you.
Rota, scheduling, and call-monitoring evidence
flagged ~62%Visit times, rota changes, and call-monitoring data sit in the scheduling app and the call log, separate from the audit trail, so the evidence that visits happened as planned takes effort to pull together.
We bridge the scheduling and call-monitoring tools into the audit trail so the visit, rota, and staffing evidence assembles itself. Filling the gap between the apps.
Visit and staffing evidence that's ready on demand, not reconstructed from two systems.
Audits into an inspection-ready trail
flagged ~97%Audits and spot checks get done, but the evidence is scattered across Birdie, spreadsheets, and shared drives, so the trail can't be produced on the day.
We pull what Birdie already holds into a single time-stamped ledger with an on-demand export. Making existing evidence inspection-ready.
The audit trail assembles itself as you go, not in a frantic week before a visit.
Training and competency tracking
flagged ~90%Training records and competency sign-offs for a dispersed team live on a spreadsheet, and a lapse only shows up when someone goes looking.
We build a tracker with automated renewal alerts that surfaces what's stale and what's due across a remote workforce. Filling the gap the care system leaves.
Up-to-date competence records for every carer, with nothing relying on memory.
eMAR evidence and reconciliation
flagged ~81%Medication administration in the home is recorded in Birdie's eMAR and sometimes on paper too, and they don't always reconcile, so a missed or late dose is hard to catch.
We reconcile the medication evidence across the eMAR and any paper trail and surface where it doesn't line up. Cross-system reconciliation, not a replacement eMAR.
Medication evidence that lines up across the systems the agency already runs.
Real-time oversight dashboards
flagged ~73%Oversight of a dispersed workforce lives in several tools, and the registered manager becomes the integration layer, assembling the picture by hand.
We pull your own Birdie data into a real-time dashboard the tool doesn't quite produce. Turning data you already hold into visible governance.
The agency's picture is visible whenever it's needed, not reconstructed on request.
Frequencies are aggregate-only, from our reading of public CQC reports for domiciliary carecare. They describe how often a theme is tech-fixable, never a judgement of any provider’s care.
We build
alongside Birdie.
Most home-care agencies we work with run Birdie for scheduling, care records, and the eMAR, with spreadsheets around it. We build alongside it, not on top of it. We don't replace your care system, we don't sell a rival, and if the fix is a setting you already pay for in Birdie, we'll tell you that and stop there.
We never interpret a CQC standard, and we don’t sell a care-records system or an eMAR. If a provider needs one, that’s a different product from a different company, and we make whichever one you choose produce the evidence. The full boundary lives on the CQC inspection-ready pillar, and the work is delivered through our four delivery pillars.
Not a guess.
Already built.
A CQC-grade care onboarding automation
We built an automated candidate-onboarding chase for an independent provider that handles the DBS, health, occupational-health, and reasonable-adjustments evidence trail end to end, with a two-track flow that only opens post-offer checks after a conditional offer, to stay inside Equality Act s.60. The manual chasing that used to swallow staff time runs itself, and the evidence trail is assembled as it goes. The same shape of work we now do for domiciliary care care: making the evidence the systems already hold easy to produce.
Behind it sits our reading of more than 10,000 public CQC reports, and a track record of the same methodology, sized differently, saving a global aerospace group more than £2M and recovering 14 hours a week per worker at a recruitment operation. See the case files.
Common questions.
- Do you work with Birdie?
- Yes, Birdie is the system most home-care agencies we work with run, and we build alongside it rather than replacing it. We bridge its scheduling and call-monitoring data into a single audit trail, and we fill the gaps it leaves with oversight dashboards and renewal-alert trackers. We're not a care-records vendor, and if the fix is a setting you already pay for in Birdie, we'll tell you that.
- Our biggest gap is proving visits happened as planned. Can you help?
- That's the single most distinctive fix for home care, and it's where we start. Rota, scheduling, and call-monitoring evidence comes up far more often in domiciliary reports than in home-based services. We bridge your scheduling and call-monitoring tools into the audit trail so the evidence that the right carer reached the right person, for the right length of visit, assembles itself rather than being reconstructed from two systems.
- Do you tell us what CQC requires of a home-care agency?
- No, never. We won't tell you what Well-led or any domain requires of you, whether you meet it, or how an inspector will score you. Your registered manager stays the authority on the rule. What we'll say from our reading of public reports is that Well-led is the most-failed domain for home care too, and that's almost always an evidence-and-scheduling gap rather than a care one. We make that evidence easy to produce.
- We're a small agency with a dispersed team. Is this for us?
- Especially so. A dispersed workforce is exactly where the evidence is hardest to keep joined up, because the work happens in people's homes rather than under one roof. The fixes, a call-monitoring-to-audit bridge and renewal alerts across a remote team, take the manual chasing off the registered manager and make the proof producible without a scramble.
- What does it cost?
- You get a fixed number before you book a call. We don't bill by the hour and there's no surprise invoice: once we've seen the shape of the evidence gap, we agree a fixed fee for the work. The free website plan (£0 up front, £50 a month) is the one price published on the site; for the operations work the figure depends on the shape of the build, and we'll talk it through on the phone.
The proof is already
in your systems.
Hope your week’s going well. 15 minutes, costs nothing. Tell us where the evidence falls down in your domiciliary carecare when an inspection’s coming, and we’ll tell you straight whether we can help. We make the systems you already run produce the proof. We never interpret the standard.
or ring us on 07754 218 688 any weekday
A category that hides every price, and a firm that doesn’t. Our free website plan is the one number on the site: nothing to build, a fixed monthly. Just after a website for your service? Request your free website.