This document is the agreement between Alex Sais trading as Orchestrix (“the bureau”) and you (“the client”) for the Custom Websites plan offered at /services/custom-websites. It is the long-form version of the on-page summary; the same points apply, written out in numbered clauses so it can be tied to a direct debit mandate. Plain English throughout. If any clause is unclear, the bureau will explain it on the discovery call before signature.
1.1 The bureau is Alex Sais, trading as Orchestrix, a sole proprietor based in Nottingham, United Kingdom. Orchestrix is not a limited company and is not VAT-registered.
1.2 The client is the business or individual named on the direct debit mandate that activates this agreement.
2.1 The bureau will design and build a 5-page custom static website for the client, then host and look after that website for the term of this agreement. The build is included at no upfront charge.
2.2 The included build covers: one custom design (with one round of revisions), five pages of layout and copy implementation from material the client provides, mobile-first responsive build, accessibility basics, performance tuning, SEO foundations (metadata, sitemap, structured data, Core Web Vitals), domain registration in the client's name, SSL certificate, contact form delivery to one inbox the client specifies.
2.3 The bureau will deploy the site to UK-based hosting infrastructure operated by the bureau, configure DNS to point the registered domain at the site, and confirm launch in writing.
2.4 During the term of this agreement, the bureau will provide: ongoing UK hosting, SSL certificate maintenance, monthly off-site backups, uptime monitoring, security patches, and small content edits (defined in clause 4).
3.1 The minimum term is 24 months, starting on the date the live website is launched at the client's domain (the “launch date”).
3.2 At the end of the 24-month minimum term, this agreement converts automatically to a 30-day rolling plan at the same monthly rate, unless either party gives written notice to end it.
3.3 On the 30-day rolling plan, either party may end the agreement by giving 30 days' written notice. No exit fee is payable.
4.1 Hosting on the bureau's UK infrastructure, SSL certificate, monthly off-site backups, uptime monitoring, security patches, and custom domain registration and annual renewal in the client's name.
4.2 “Small content edits”, defined as: text edits to existing pages (typo fixes, phone numbers, opening hours, address, paragraph rewrites), image swaps on existing pages, link updates. Edits are typically completed within 3 working days of a written request.
4.3 What is not included (each can be added by a separate fixed-fee quote): new pages beyond the original five, restructures of the design, e-commerce or payments, content management systems, login systems or member areas, custom integrations with third-party software, content writing or copywriting, photography, ongoing SEO marketing services, paid advertising, redesigns.
5.1 The monthly fee is £50 GBP. Orchestrix is not VAT-registered, so this is the actual amount collected by direct debit each month.
5.2 The first monthly payment is collected on signature of the direct debit mandate. Subsequent payments are collected on the same calendar day of each month. The build begins after the first payment clears.
5.3 The monthly fee is fixed for the 24-month minimum term and does not increase during that period. After the minimum term, the bureau may give 60 days' written notice of any rate change on the 30-day rolling plan; the client may end the agreement under clause 3.3 in response without further obligation.
6.1 The domain is registered in the client's name from day one. The client owns the domain throughout and after this agreement.
6.2 On launch, the copyright in the design and the source code of the website transfers to the client. The bureau retains a non-exclusive licence to display the site as part of its portfolio.
6.3 A full static export of the website (HTML, CSS, JavaScript, and image assets ready to deploy elsewhere) is available to the client on written request, at no charge, at any point during or after this agreement. The bureau aims to deliver the export within 5 working days.
6.4 Third-party assets supplied by the client (logos, photographs, copy) remain the client's property. Third-party assets sourced by the bureau (stock photos, icon sets, fonts) are licensed for use on the client's site under the licence terms of the originating source.
7.1 The client may end this agreement at any time during the 24-month minimum term. On cancellation, the remaining months of the minimum term, billed at £50 each, become payable as a single settlement.
7.2 No other penalty applies. A full static export of the site is delivered within 5 working days of the settlement clearing.
7.3 The minimum term is what makes the free build economically possible: the bureau covers the build cost upfront and recovers it through the hosting plan. The settlement clause exists to keep the offer honest for clients who complete the term.
8.1 If a direct debit payment fails, the bureau sends an automated email reminder and re-presents the payment within 7 working days.
8.2 If the account remains unpaid 14 days after the original due date, the bureau may suspend the website (take it offline) until the balance is cleared. The domain remains registered in the client's name during any suspension.
8.3 Continued non-payment beyond 30 days may result in formal demand letters and, where necessary, recovery through the small claims process. The signatory on the direct debit mandate remains personally liable for the outstanding balance, including any remaining months of the 24-month minimum term.
8.4 A suspended site can be reinstated at any point on payment of the outstanding balance. The bureau does not delete client data without 60 days' written notice after termination.
9.1 The bureau provides hosting on a best-effort basis. There is no formal uptime SLA. The bureau is one operator; an enterprise-grade availability guarantee would not be honest.
9.2 In practice the bureau's hosting platform has run uninterrupted, with monitoring and on-call response during UK business hours and best-effort response outside them. Issues are typically resolved within hours.
9.3 The bureau is not liable for downtime, lost revenue, or consequential losses arising from hosting outages, third-party service failures (DNS, certificate authorities, upstream networks), or events outside the bureau's reasonable control.
10.1 Small content edits as defined in clause 4.2 are included for the term of this agreement.
10.2 Anything beyond small content edits is quoted as a separate fixed-fee project. The bureau will quote within 3 working days of a written brief. The client is under no obligation to accept the quote.
10.3 New pages, redesigns, new features, integrations, and migrations to a different hosting platform are common reasons clients commission follow-up work. None is required to keep the plan running.
11.1 The client will provide the content needed for the build (copy, photographs, logos, brand assets) within reasonable timeframes agreed at the discovery call.
11.2 The client confirms it owns or has licence to use the content it provides, and that the content is lawful and does not infringe third-party rights. The bureau is not liable for content the client supplies.
11.3 The client will respond to design and copy review requests within 10 working days. If no response is received within 10 working days, the bureau may proceed with the version last shown.
12.1 The bureau acts as a data processor for personal data submitted through the client's website (for example, contact form submissions). The client is the data controller for that information.
12.2 The bureau holds the client's own business and billing contact details as a data controller, under the bureau's privacy policy.
12.3 The bureau hosts in the UK and does not transfer personal data outside the UK or EEA without the client's written agreement.
13.1 Each party will keep the other party's commercial information confidential, except where disclosure is required by law.
13.2 The bureau may reference the client by name in marketing material (case studies, portfolio listings, social posts) only with the client's prior written consent. Anonymised reference (descriptor and sector, without a name) is permitted without separate consent.
14.1 Nothing in this agreement limits liability for death or personal injury caused by negligence, for fraud, or for any other liability that cannot be limited under English law.
14.2 Subject to clause 14.1, the bureau's total aggregate liability under this agreement is capped at the total fees paid by the client in the 12 months preceding the event giving rise to the claim.
14.3 Neither party is liable for indirect or consequential loss, including loss of profits, loss of business opportunity, or loss of anticipated savings.
15.1 This agreement is governed by the laws of England and Wales.
15.2 The parties will attempt to resolve disputes through direct conversation in the first instance. Failing that, disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
16.1 The bureau may update these terms from time to time. The version effective on the date of signature applies to the client's agreement throughout the 24-month minimum term.
16.2 After the minimum term, the bureau may give 60 days' written notice of changes; the client may end the agreement under clause 3.3 if it does not accept the changes.
16.3 The current version of these terms is always published at /legal/website-plan-terms.
Questions about this agreement, or about an existing plan, go to alex.sais@orchestrix.co.uk. The discovery call is the best place to walk through the terms before signature.